Effective date: January 1, 2026 · Applies to the BGS Control mobile application
BGS Control is a professional tool for property managers and BGS staff to monitor and operate building heating and water systems. Access requires an account issued by BGS Control Inc. (“BGS”, “we”, “us”); there is no public sign-up.
Account credentials. When you sign in, your username and password are sent to our servers to authenticate you. Your password is never stored on the device. If you choose to stay signed in, a session token is saved on the device so you do not have to re-enter your credentials; otherwise the token is held only in memory and is gone when the app closes. Signing out removes it.
Building and operational data. Once signed in, the app displays data belonging to the customer account you have access to: building addresses and details, boiler and apartment temperature readings, equipment status, alerts, schedules, water meter readings and consumption, DEP account and billing records, service tickets, proposals, invoices and payment records.
Business contacts. Where the app is used to email a document (such as an invoice or proposal), the recipient addresses and the message you enter are processed by our servers to send that email, and are recorded in the related correspondence log.
Diagnostic information. Our servers keep standard operational logs (such as timestamps and request outcomes) used to run and troubleshoot the service.
The app does not request or access your device location, camera, microphone, photos, contacts or health data. It does not use advertising identifiers.
Solely to provide the service: authenticating you, displaying your buildings’ status and history, letting you operate and configure equipment you are authorised for, and producing the documents and reports you request. We do not use your information for advertising.
Information is shared only:
Building and operational records are retained as part of the customer’s account for as long as that account is active, and afterwards as needed for legitimate business and legal purposes. Session tokens expire and can be cleared at any time by signing out.
Data in transit between the app and our servers is protected with encryption (HTTPS). Access is restricted to authenticated users and scoped to the buildings their account permits. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data.
Because accounts are issued and administered by BGS on behalf of a customer organisation, requests to access, correct or delete information — or to close an account — should be directed to us using the details below, and may be routed through the customer organisation that owns the account.
Depending on where you live, you may have additional rights over your personal information; contact us and we will respond as required by applicable law.
The app is a business tool and is not directed to children. We do not knowingly collect information from children under 13.
We may update this policy. Material changes will be reflected by a new effective date at the top of this page and, where appropriate, we will notify account administrators.